Legal
Terms of Service
Last updated: 3 November 2026
1. Who runs BookForward
BookForward is operated by Manan Chandak, an independent entrepreneur based in India ("we", "us"). Contact: welcome.bookforward@gmail.com. "BookForward" and the BookForward keycard logo are our trademarks. Registered business details are available on written request.
2. Eligibility
BookForward is for adults only. By creating an account you confirm you are 18 years or older. We do not knowingly allow anyone under 18 to use the service, and we do not knowingly collect data from children.
3. What BookForward is
BookForward is a price-watch service for hotel bookings. We monitor publicly available prices for the hotel and dates you give us, notify you when we detect a drop, and help you rebook. We are not a travel agency or booking platform — bookings are made and cancelled with the travel provider shown at checkout.
4. Price information
Prices come from third-party data sources and can change or be unavailable at any time. Displayed prices are indicative and may differ from the final bookable rate (taxes, room types, availability). Always confirm the final price with the booking provider before cancelling anything.
5. Rebooking is your decision
Rebooking involves cancelling an existing booking and making a new one. You are responsible for verifying cancellation policies and completing both steps. BookForward is not liable for rate changes, cancellation fees, or missed savings arising from your use of the service. The rebooking trick only works on free-cancellation bookings.
6. Memberships & billing
Paid memberships (Starter ₹200/month, Power ₹400/month — or yearly at two months free) are billed in advance through our payment processor (Stripe) and renew automatically each period until cancelled. You can cancel anytime in one tap from Settings — premium features stay active until the end of the paid period. Free plan: BookForward keeps a flat 5% of savings realized through a rebooking — always shown to you before you confirm. Paid members keep 100% of their savings. Refunds are governed by our Cancellation & Refund Policy. All prices include applicable taxes.
7. Intellectual property & third-party marks
The BookForward name, logo, website content and software are our intellectual property. Hotel names, hotel logos, and third-party trademarks (including Booking.com®) appearing in the service belong to their respective owners and are used only to identify the hotels and services you ask us to track — no affiliation with, sponsorship by, or endorsement of any hotel chain or booking platform is implied. If you believe your mark is used improperly, contact us and we will promptly address it.
8. Acceptable use
Don't abuse the service (automated scraping, reselling access, or circumventing usage limits). We may suspend accounts that put the service or other users at risk.
9. No warranty & limitation of liability
The service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service shall not exceed the greater of ₹2,000 or the fees you paid to us in the three months before the claim. We are not liable for indirect, incidental, or consequential damages, lost savings, or missed bookings.
10. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at the operator's place of business in India.
11. Changes
We may update these terms as the product evolves. Continued use after changes means acceptance. Material changes will be notified by email.
Grievance officer
Per Indian consumer and data-protection requirements, complaints are acknowledged within 48 hours and resolved within 30 days. Contact the grievance officer at welcome.bookforward@gmail.com with "Grievance" in the subject line.